After sale service
Our jewels are guaranteed 2 years from the date of purchase on presentation of the invoice. The Marie Lichtenberg' guarantees only cover a manufacturing defect.
Any damage resulting from misuse will not be covered by the brand. In this case, an expertise will be made by the brand and will give rise to an estimate to be paid by the customer.
The purchaser must be in possession of the invoice or certificate of authenticity in the event of a claim under this warranty.
The repair of a jewel that is no longer under warranty will be charged to the customer.
Our guarantee applies within the framework of normal use.
For any warranty service related to jewelry, your item will be examined, if a manufacturing defect is found, we will replace it with a product of the same model or equivalent of equal value, based on the purchase price.
The warranty does not include aging, wear and tear and alteration due to the use of perfume, as well as deterioration, breakage or loss resulting from accidental circumstances, the intervention of a third party, improper use or lack of maintenance.
Please note that repair times are a minimum of 3 to 4 weeks. Some parts such as cords can be changed immediately depending on availability.