Delivery and returns

DELIVERY

Thank you for your order. When it is shipped, you will receive an email with the tracking number of your package from our logistics provider.

For more information, we invite you to read our GCS.

MY PACKAGE IS LOST

We invite you to contact our Customer Service by email at hello@marielichtenberg.com and explain your situation to us with the tracking number of your package. We will find a solution!

MY PACKAGE HAS BEEN RETURNED TO THE SENDER

We are sorry for this situation. Unfortunately, once your package has been returned to our Workshop, it cannot be returned to you and will be automatically refunded within 7 working days on the card used to pay for your item.

RETURN & REFUND

MAKE A RETURN

You have 15 days after receipt of your order to return your parts to us for reimbursement or to have them if they do not suit you.

Make your request Any exchange or refund request must be sent by email to hello@marielichtenberg.com. You must indicate your name, first name, telephone number, order number and the reason for the return.

Procedure We will send you an email with the return postal address. You must return each item complete (packaging and accessories), in its initial condition and in its original packaging with its return number included in the package. Return costs are free only for exchanges and only in Metropolitan France. For more information, we invite you to read our GCS.

EXCHANGE AN ITEM

We do not do standard trading on our sitemarielichtenberg.com. For a new model or another color, just order again on our e-shop!

REIMBURSEMENT DEADLINE

You will receive an email to notify you when the refund has been made. Allow around 7 to 10 working days to give us time to process your return package.

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