FAQ

MY ACCOUNT


CREATE AN ACCOUNT ON OUR WEBSITE


You can sing in your account in just a few minutes :

– Click on Account (top right corner of the homepage, on the desktop version, or in the menu, on the mobile version).
– Fill your information and validate.


HANDLE YOUR SHIPPING ADDRESSES, change your password and your personal information


You can save/delete your shipping addresses, to ease your future orders. This is possible in the section My Account / My Addresses.


DELETE YOUR ACCOUNT

If you wish to delete your account, please kindly contact us at hello@marielichtenberg.com . Please note that this action will delete your order history.


ORDER ON MARIE LICHTENBERG


MODIFY/CANCEL YOUR ORDER


You can add or delete products from your cart, as long as your order has not been finalized.

If you wish to modify your order after it has been finalized, you will need to fully cancel it. Please kindly note that an order can be cancelled within the following hour it has been placed.


VALIDATION OF YOUR ORDER


A confirmation email is sent as soon as your order is placed, with an order number as well as a recap of your purchase(s).


PAYMENT


AVAILABLE PAYMENT METHODS


We accept credit card (Visa, Mastercard, Maestro and American Express) and Apple Pay, via our secured payment platform Stripe. You will be offered the possibility to save your payment information for future orders.

Our e-shop does not accept payments in installments.


SECURED PAYMENT


We do not save your payment information. The transactions are fully secured and completely handled by Stripe’s payment plateform.


PAY YOUR ORDER WITH A CREDIT NOTE


To use a credit note, you just need to enter the corresponding code in the « Discount coupon » section of your cart.


WHEN WILL YOUR ACCOUNT BE DEBITED ?


Your bank account will be debited once your order is placed and confirmed.


YOUR PAYMENT HAS BEEN DECLINED


If the transaction has not succeeded, please kindly try again with another payment method. If the issue persist, we advise you get in touch with your bank to see what might be going wrong. Also, feel free to get in touch with us at hello@marielichtenberg.com , we would be happy to help !


MY INVOICES


Your invoices are available for download in your Account.


TRACKING AND DELIVERY OF MY ORDER


TRACKING MY ORDER


Once your order is shipped, you will receive an email with the tracking number of your parcel.
You can also track your order in your Account, and see the following status :

Processed : We are carefully preparing your order in our Parisian office.

Shipped : Your parcel has been shipped, and picked up by the carrier.

Delivery Estimation : Estimated date of delivery.

Delivered : Your parcel has been delivered.


MY PARCEL GOT LOST


Please get in touch with us at hello@marielichtenberg.com, and make sure to specify your order number and/or the tracking number of your parcel.


MY PARCEL HAS BEEN RETURNED TO SENDER


Unfortunately, once your parcel has been returned to us, we would not be able to ship it back to you, and you will automatically be refunded within 7 to 10 business days, on the credit card you used for the order.


RETURN AND REFUND


PROCEED TO A RETURN


You can return your order upon 15 days after receiving it and choose between a full refund or a credit note.

Before returning your order, you may contact us at hello@marielichtenberg.com, and specify your name, phone number, order number and the reason of return.

Please kindly note that each product must be returned complete (packaging and accessories), in pristine condition, and unworn. For more information, please check our Terms & Condition.


EXCHANGE A PRODUCT


We do not accept exchanges on our e-shop. If you wish to purchase another product, you may return your previous order, and place new one.


REFUND LEATIME


You will receive an email/text to let you know once your refund has been processed, within 7 to 10 business days after order has been returned.

Please note that for an order paid with a credit note, the refund will also take the form of a credit note.


MY PIECE HAS A SLIGHT IMPERFECTION


If, despite our many quality checks, your piece should have a slight imperfection, we invite you to get in touch with us at hello@marielichtenberg.com . Please make sure to share some pictures so we can examine the situation and give you the best solution to fix it !


AFTER SALE SERVICE


WARRANTY


Our jewels are insured by a 2 year warrant based on the date of purchase indicated on your invoice. This warranty only covers manufacturing faults. Your product will be examined, and if such a fault is detected, we will replace your product with another one of the same design, or equivalent, of equal worth, based on the price indicated on your invoice.

Our warrant only applies when there has been a normal usage.

The warranty does not cover aging, wear and tear, alteration/deterioration due to perfume or chemical products and breakage due to an accident, an intervention of a third party or a lack of maintenance.

Any damage due to a mis-use will be at the customer charge. In this case, we will provide an expertise, and we will give you a quote and leatime for the repair.

The customer must provide us with the invoice or the authenticity certificate, in order to be able to benefit from this warranty.

If the repair happens once the warranty has ended, the fees will be due by the customer.

Usually, our repair leatime is no less than 3 to 4 weeks. Some pieces, such as Maulis, might be changed right away.