Terms of sale

These conditions aim to define the terms of sale between the seller, the company ML Consulting, and the customer via the website marielichtenberg.com, from the order to the services, through to payment and the delivery. They regulate all the steps necessary to place the order and ensure the follow-up of the order between the contracting parties.

I. APPLICABILITY AND ENFORCEABILITY OF THE GENERAL CONDITIONS

All orders placed on the marielichtenberg.com website are subject to these terms and conditions, the acceptance of which constitutes a determining factor without which the seller would not have contracted. Any placing of an order requires and implies the express and unreserved acceptance of these general conditions of which the customer has been informed prior to the order on the marielichtenberg.com website where they can be consulted directly. The seller reserves the right to modify its general conditions at any time. In this case, the applicable conditions will be those in force on the date of the order or of the express acceptance of the order (Paris day and time, France).
The fact that the seller does not avail itself of any of the present stipulations at a given time may not be interpreted as a waiver of the right to avail itself of them at a later date.

II. REGISTRATION

All orders require the preliminary registration of the customer on the website marielichtenberg.com by creating an account gathering his/her personal information. The customer's registration on the website is validated by the seller after verification of the customer's subscription to the standard form. After validation, the customer receives an email confirming the registration. When creating and updating an account, the customer is responsible for the accuracy, completeness and currency of the personal data provided. In the event of an error in the addressee's details, the seller shall not be held responsible for the non-delivery of the products and the customer shall not be entitled to claim any refund or compensation.

III. ORDERS

The confirmation of order by the customer on the website marielichtenberg.com qualifies as a signature, and acceptance of the transaction and the contract. All the data entered by the customer and the recorded confirmation of his/her order will be considered proof of the transaction. A summary of the order information and these general terms and conditions will be sent to the customer by email to the email address used to confirm the order. The customer is reminded that the seller favours small quantities of stock in order to guarantee the rarity and exclusivity of the items. Thus, the seller undertakes to honour orders received on its website only within the limits of available product stock. If the product is not available, the seller undertakes to inform the customer but cannot be held responsible for the cancellation of an order for a product due to its unavailability.
The seller reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulties concerning the order received.

IV. WITHDRAWAL

In accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code, the customer has a period of 15 days from receipt of the products to exercise his/her right of withdrawal without having to justify his/her reasons or pay any penalty. In the event that the customer wishes to do so, he must make a return request by email to the address hello@marielichtenberg.com so that the seller can validate this request. Returns are to be made by the customer and at his/her expense, by parcel post, within fourteen days of the communication of his/her decision to withdraw, in their original state and complete (packaging, accessories, certificate of authenticity). If the customer exercises his/her right of withdrawal, the seller reserves the right to defer reimbursement until the goods have been recovered. The seller will make this refund using the same payment method as the one used by the customer for the initial transaction, unless the customer expressly agrees to use another payment method and insofar as the refund does not incur any costs for the customer. Any damage to the product during the return shipment can be a reason for not exercising the right of withdrawal. The seller reserves the right to accept or refuse the returned product depending on its qualitative condition and in this case not to refund it.

V. PRODUCTS - EXCLUSIONS

Only the products mentioned in the orders confirmed in accordance with Article III above shall fall within the scope of the seller's obligations. The products offered for sale are those described on the website on the day that the customer consults it, within the limits of available stock. These indications are updated automatically in real time. However, the seller shall not be held liable for any error or delay in updating, regardless of its origin.

The seller takes great care in the presentation and description of his/her products to provide the customer with the best possible information. However, it is possible that errors may appear on the website, which the customer acknowledges and accepts.
The customer may also receive, following an order, a part previously returned by another customer, which he acknowledges and accepts, without being able to call into question the order in this respect, since it is specified that the seller only accepts the return of products that are intact, tried on but not worn, and that these conditions are checked before the returned products are placed back in stock.

VI. EXCHANGES AND REFUNDS

Apart from the legal provisions on the right of withdrawal, the seller is under no obligation to accept requests for an exchange or refund from the customer. If necessary, any request for an exchange or refund must be sent by email to hello@marielichtenberg.com by the customer, who must indicate his/her full name, telephone number, order number and the reason for the return. In the event that the seller accepts the request for exchange or refund, the postal return address will be sent by email to the customer, who must then return each product complete (packaging, accessories, certificate of authenticity), in its original condition and in its original packaging. No Cash on Delivery shipments will be accepted for any reason. Return shipping is free for exchanges only. They remain at the customer's expense in the event of a refund request. In the case of exchange in France (and exchange only), the postage costs of the second shipment are offered to you, if and only if there was an error by the seller on the product ordered and/or its quality. If the return is justified by an error of the customer regarding the size of the order or if he/she does not like the colour, texture, cut or more generally of the visual rendering, the seller will not be held responsible and the carriage costs of the second delivery will be the responsibility of the customer.

VII. DELIVERY

The seller delivers in France and most other countries. Orders are shipped from Paris, France, to the address mentioned on the electronic invoice issued upon confirmation of the order and on the basis of the information provided by the customer, within the period indicated on the order validation page. Delivery times, which only begin to run from the day the order is validated and paid for, are communicated as an indication, so that their non-observance cannot give rise to deductions, compensation or damages, nor can they motivate the cancellation of orders in progress. Deliveries are made according to stock availability and supply times and subject to possible technical difficulties. The seller shall not be liable for any delays in delivery due to our supply from our suppliers, nor shall we be liable for any penalties or damages of any kind whatsoever caused by delay or non-delivery due to force majeure or fortuitous events. Force majeure is any circumstance beyond the control of the seller that results in a stoppage or reduction of production or delivery by its own suppliers. In the event of force majeure, the seller's obligations shall be suspended without any particular formality, and the seller shall be released from all liability. As an indication, orders validated before 1pm (Paris time, France) are generally dispatched the same day, or, failing that, the next working day. Any order placed on Friday after 1pm, Saturday or Sunday cannot be sent until the following Monday (excluding public holidays). In case of a longer delay, the customer will be informed by email. The risks of transport are borne by the customer, who must make a reasoned protest to the postal services or to the carrier within three working days of delivery. Upon receipt of the order, the customer shall check the conformity of the products received. Any anomaly concerning the delivery (missing or damaged product) must imperatively be notified, on the day of receipt or at the latest on the first working day following receipt, to the customer service department hello@marielichtenberg.com, without which the seller cannot undertake to refund the order. The products delivered are in conformity with the seller's offers, subject to the tolerances permitted by the practices of the profession and the manufacturers. The seller only guarantees the products sold under the conditions and within the limits of the legal guarantee of conformity provided for by Articles L. 217-1 et seq. of the Consumer Code and the legal guarantee for hidden defects provided for in Articles 1641 et seq. of the Civil Code.

VIII. PRICES

The prices of our products are indicated in euros (€) including all taxes (VAT and other taxes applicable on the day of the order, unless otherwise indicated and excluding shipping costs). All orders, regardless of their origin, are payable in Euros. For orders to a country other than France, the customer becomes without reservation the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the seller, ML Consulting. They will be at the expense of the customer, who is entirely responsible for them, both in terms of declarations and payments to the competent authorities and bodies of the country concerned by the delivery. The seller advises the customer to check with the local authorities beforehand. The customer is informed that in the event that the payment is made from a country other than France, his/her bank may charge him/her fees. They are not the responsibility of the seller and are at the expense of the customer. The seller reserves the right to modify its prices at any time, so that the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.

IX. PAYMENTS

The validation of the order, which seals the contract, obliges the customer to pay, prior to shipment, the full price of the product(s) ordered with its accessories (VAT, shipping costs, etc.). Payment for purchases is made by credit card, using our payment partner, Stripe. The customer's credit card data is encrypted on the customer's computer and transmitted directly to the bank operator, which decrypts it and manages the direct debit authorisations. The seller reserves the right to refuse any order or any delivery in the event of total or partial non-payment of an order, of a refused credit card payment, of a previous or current dispute with the customer or for other reasons for which the seller will reserve the right to explain to its customer. ML Consulting cannot be held responsible in any way for this.